zxwin's Privacy Policy

We collect the following types of information to operate our services smoothly and to provide you with the best possible experience:

• Identity Information: Name, date of birth, national ID or passport number (for account verification).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay, or bank account details — solely for the purpose of processing transactions.
• Technical Information: IP address, browser type, operating system, device identifier, and session time.
• Usage Information: Page visits, game history, betting activity, and time spent on the platform.
• Communication Information: Records of queries or complaints submitted via live chat or email.

zxwin collects your information in the following ways:

• Information you provide directly during account registration and the verification process.
• Financial transaction data through payment gateways at the time of deposit or withdrawal.
• Website usage data through cookies and similar tracking technologies.
• Through live chat sessions or emails sent to [email protected].
• Technical information from automated server logs.

The collected information is used for the following purposes:

• To create, manage, and verify accounts.
• To complete financial transactions, including deposits and withdrawals.
• To prevent fraud, money laundering, and unauthorized access.
• To ensure responsible gaming and detect harmful behavior.
• To improve the quality of our services and add new features.
• To fulfill legal obligations and resolve disputes.
• To provide customer support and resolve complaints.
• To send promotional messages — but only when you have given your consent.

zxwin uses industry-standard technology to protect your information. Our security measures include:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols.
• Secure Servers: Your information is stored on firewall-protected servers.
• Access Control: Only authorized personnel can access your information.
• Regular Audits: System security is reviewed on a regular basis.

Data is generally retained for as long as your account remains active and thereafter for the period required to meet applicable legal obligations.

We do not sell your personal information. However, in certain circumstances we may share information with third parties:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and banks — solely to complete your transactions.
• Identity Verification Services: To complete KYC processes in fulfillment of legal requirements.
• Technology Partners: Technology service providers that assist in operating the platform, who process data under the terms of our agreement.
• Legal Authorities: When required by a court order or applicable law.

Beyond the above, we never transfer your information to any third party.

zxwin uses cookies to operate the website smoothly and to improve your experience.

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information — however, this may not be possible where a legal obligation exists.
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Right to Opt Out of Promotional Communications: You may stop receiving marketing messages at any time.
• Right to Complain: If you have concerns about our data processing practices, you may raise them with the relevant authority.

To exercise any of the above rights, email [email protected] or contact us via live chat.

zxwin is intended only for persons aged 21 or older. We do not knowingly collect any information from minors. If we become aware that a minor's information has entered our system, we will delete it immediately and close the associated account.

Parents are requested to contact [email protected] immediately if they believe their minor child has used our platform.

In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:

• Appropriate safeguards are maintained when transferring data to third countries.
• Data processing agreements include strict confidentiality and security terms.
• All partner technology providers offer protection equivalent to this Policy.

We may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website.
• By sending a notification to your registered email address.

Continued use of the platform after a change will indicate that you have accepted the updated Policy. The date of the most recent update will always be shown at the top of this page.

zxwin is deeply committed to responsible gaming. By analyzing data on your gaming behavior, we identify problematic gaming patterns and may reach out to you if needed. This information will never be used for advertising or third-party marketing.

To learn more about responsible gaming, read our Responsible Gaming Guidelines.